Terms & Conditions

This site is owned and managed by KYW Living Enterprise (002648877-K). Please read the following carefully as it contains terms and conditions that are part of your agreement with Ar Station Enterprise in the event that you proceed with a purchase. The use of this site is governed by the terms and conditions set out herein and by proceeding with a purchase using this site, you shall be deemed to accept these terms and conditions applied.

PRICING

All prices are displayed and transacted in Malaysia Ringgit (MYR). Prices are subjected to change without prior notice.

 

PRODUCT

Product Photograph: Product colors may differ slightly from the photo to the actual item(s) due to color calibration of individual's computer and lighting effect from product photography.

Product Illustration: Certain product information might be displayed in a graphic format for illustration purposes only. We suggest that you contact us if you like to get more information.

Product Measurement: Certain product measurement might have difference up to 2 cm due to minor parallax error. We will not accept any request for return of items due to this reason. 

 

PROMOTION

We may have multiple promotion campaigns running at the same time, you can only apply ONE promotional code per order. Promotional codes are NOT to be given upon request, please do not write to us to ask for one. Instead, you may visit our site more often or sign up with our newsletter to receive our latest updates. We reserve the rights to terminate promotion campaigns any time at our discretion without prior notice.

 

PAYMENT

Payment for orders can be made via PayPal (Visa and Mastercard credit cards), Stripe Payment Gateway (Visa and Mastercard credit cards, direct online banking), ATM cash deposit, ATM transfer, online bank transfer or cheque payment. Goods will only be dispatched upon receipt of full payment for the total order amount including delivery charges. 

Orders will be cancelled automatically if payment is not received within 2 days after the order has been placed. Please email us at "[email protected]" if you require more time to make your payment.

Please indicate your Order ID in your payment notification or receipt. Payment without notification or proof of payment will not be accepted as there is no way for us to verify your payment.

Check payment requires 3 business days to be cleared and confirmed.

In the event where we are unable to verify payments, we would require assistance and cooperation from the customer to fulfill the order as quickly as we can. Delays may be expected in such events.

 

ORDER & DELIVERY

We are an e-commerce business; all orders are delivered via shipping only.

All items on our website are available for immediate fulfillment unless stated as "pre-order" in the product description. Items on "pre-order" will only be fulfilled in the stipulated time frame indicated in the product description. You may request for a refund if you were not aware that you purchased a "pre-order" item at the time of purchase.

We will process all orders within 24 hours after payment is made and confirmed, and will ship your order within 2 Business Days (Mon-Fri & non-public holidays).

Orders shipped within Malaysia will be delivered to your doorstep in the next 3-5 business days.

We do provide international shipping to other countries upon request. Please email us at "[email protected]" to inquire about the cost and delivery lead time for international shipping.

Please allow us 24 hours to respond to any additional requests that you have made for your order via email. A delay in fulfilling your order may be expected in the event of any additional request made.

 

​KYW Living Enterprise will make all reasonable efforts to fulfill your order in our stipulated turn-around time. Customers are responsible to have a recipient at the delivery address to receive and sign for the delivery. KYW Living Enterprise shall not be responsible for shipment received by unauthorized persons, or any delays caused by not having a person to receive the shipment at the time of delivery. Please collect your order within 14 days at the post office indicated on the pick-up slip left by our courier services in the attempt of an unsuccessful delivery.

If KYW Living Enterprise is unable to fulfill your order due to unforeseen circumstances such as out of stock or damaged item(s), we will contact the customer and arrange for an alternative. Customers can replace the unfulfilled item(s) with other product(s) of the same value or request for a refund for the unfulfilled item(s).